AfroLink Media Support Policy

Updated: March 13, 2025

1. Support Channels

• Email support available for paid users.
• Knowledge base and FAQs accessible to all users.
• Live chat support available exclusively for premium plan subscribers.

2. Response Times

• General inquiries: Response within 24-48 hours.
• Technical issues: Resolution within 2-5 business days.
• Urgent support for premium users: Priority response within 12 hours.

3. Software Updates

• Regular updates and bug fixes are provided to enhance performance and security.
• Feature upgrades are rolled out periodically to improve user experience.